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2017-04-11 - Updated Schedule of Medical Benefits
The Alberta Health Schedule of Medical Benefits (price list) has been updated effective April 1. The new price list is available in Healthquest and can be updated by accessing the Load AH Tables window under Setup > Load AH Tables. For any questions, please contact technical support.

For a summary of changes, please see the latest Billing Corner from the Alberta Medical Association.

2017-01-11 - New Alberta Health Price List
Effective January 1, 2017, the Schedule of Medical Benefits has been updated with some changes. The majority of these are around the eligible dates for many service codes, whereby the time between visits has increased from 180 days to 365 days. The updated price list is available now, Healthquest will enforce these rules in the upcoming version 4.1.09. For more information, please view the AHCIP Bulletin.

2016-12-23 - Microquest 2016 Holiday Hours
With the upcoming holiday season, please note the reduced hours for our technical support department:

  • December 26 - Closed
  • December 27 - Closed
  • December 28 - 0900h-1700h
  • December 29 - 0900h-1700h
  • December 30 - 0900h-1700h
  • January 2, 2017 - Closed
Regular hours will resume on Tuesday, January 3, 2017. Have a great holiday season and a Happy New Year, from all of us at Microquest.

2016-12-14 - 2016 Holiday Claim Processing and Payment Schedule
Over the holiday season, the claim submission/payment schedule is slightly changed. Below are the dates available:

  • Claims received between December 9-15 will be paid on Friday, December 23
  • No payments issued on December 30
  • Claims received between December 16-29 will be paid on Friday, January 6, 2017
For more information, please refer to the H-Link Bulletin.

2016-04-04 - Alberta Health Price List - April 2016
The new Alberta Health Price List has been released and is available in Healthquest. To load the latest price list, go under the Setup menu and select Load AH Tables. Press the Go button and then press Yes on the prompt to download the latest version. The new price list will download and be loaded into Healthquest.

A list of new and modified service codes can be found in the latest Alberta Health Bulletin. If you have any questions please call Microquest technical support at 1-866-438-3762.

2015-12-08 - Alberta Health Holiday Payment Schedule 2015
Alberta Health has released the claim payment schedule for 2015/2016. Claims can be submitted as usual throughout the holiday period, but payment dates will be modified:

  • Claims received between December 11-17 will be paid Tuesday, December 29
  • There will be no payment on Friday January 1, 2016
  • Regular payments will resume on Friday, January 8, 2016. This will include claims received between December 18-December 31
Microquest support will be available during the holidays but the hours will be modified:
  • December 24 - 08h00 - 12h00
  • December 25 - Closed
  • December 28 - Closed
  • December 29-30 - 08h00 - 17h00
  • December 31 - 08h00 - 12h00
  • January 1 - Closed
Regular support hours will resume January 4, 2016. If you have any questions please contact Microquest support.

2015-03-31 - Alberta Health Care Price List Update
A new AHCIP Schedule of Medical Benefits is available and will take effect April 1, 2015. This updated price list can now be downloaded from Healthquest in order to update all your tables. To do so, choose Setup > Load AH Tables > "Go". When prompted to download the latest version, click "Yes". The process should take about 5-10 minutes.

2014-12-19 - Holiday Submission Schedule
Alberta Health has released their annual Christmas Claims schedule. In summary:

  • Claims sent between December 12-18 will be paid Monday, December 29
  • There are no payments on Friday, January 2, 2015
  • All claims submitted between December 19-January 1 will be paid on January 9, 2015
Microquest technical support will be available during the holidays, although at slightly different hours:
  • December 24 - 08h00 - 12h00
  • December 25-26 - Closed
  • December 29-30 - 08h00 - 17h00
  • December 31 - 08h00 - 12h00
Regular hours will resume on January 2, 2015. Have a great holiday season!

2014-04-25 - Shared EMR Webinar
On April 24, 2014, Microquest was happy to take part in the Shared EMR webinar hosted by Jean Eaton, the Practice Management Mentor, of Information Managers. From Microquest, Brandon Blanck (Vice President) and Fatima Haymour (Client Services) took part and helped to answer your questions about what to expect when starting or joining a practice using an EMR, and most importantly, what to look for in case you ever leave a practice. Listen to the webinar today!

2014-03-31 - April 1 Price List
A new AHCIP Schedule of Medical Benefits is available and will take effect April 1, 2014. This updated price list can now be downloaded from Healthquest in order to update all your tables. To do so, choose Setup > Load AH Tables > "Go". When prompted to download the latest version, click "Yes". The process should take about 5-10 minutes.

There is also a new version of Healthquest, 3.5.45 and 4.0.15, to support the new COINPT modifier for the 03.03D (Hospital Visit) billing code. If you do a lot of hospital billing, please update your Healthquest version in order to use this new modifier.

A list of changes can be found in the latest AMA Billing Corner magazine.

2014-03-26 - Windows XP End Of Life
For those that are unaware, Microsoft will no longer be supporting Windows XP after April 8, 2014. If you are still running Windows XP, you will no longer receive automatic updates and/or updated security/virus definitions after this time.

Using a supported operating system is a requirement of your Privacy Impact Assessment (PIA) and is necessary for access to Alberta Netcare. For more information, please see the security bulletin provided by Alberta Health.

2013-12-19 - Holiday Hours 2013
With the Christmas holiday upon us, Microquest technical support will be operating under modified hours. They are:

  • December 24, 2013 - 07h30-13h00
  • December 25, 2013 - Closed
  • December 26, 2013 - Closed
  • December 27, 2013 - 08h00-17h00
  • December 30, 2013 - 08h00-17h00
  • December 31, 2013 - 08h00-12h30
  • January 1, 2014 - Closed
Regular technical support hours will resume January 2, 2014.

2013-11-21 - Christmas Submission Schedule
With the holidays just around the corner, Alberta Health has provided us with the the Christmas submission schedule for 2013.

  • Claims assessed between December 6-12 will be paid on December 20
  • No payments on Friday, December 27
  • Claims assessed between December 13-26 will be paid on January 3, 2014
  • Regular schedule will resume on January 10, 2014, and will include claims processed between December 27-January 2
HLINK will be available during the entire holiday season, for those that submit themselves.

The full statement is available from Alberta Health.

2013-09-19 - New Netcare Interface
Alberta Netcare has released a new version of the Netcare Portal that utilizes Citrix for access. With the release of this new version, access to the existing version will be disabled as of 9:00 PM on September 19, 2013.

Healthquest 3.5.40 and above has support for the new version of the Netcare Portal. If you are having trouble accessing Netcare, it is likely that you require the new Citrix version. This can be installed by following the directions provided by Alberta Health, or by calling Microquest Technical Support at 866-438-3762. You will also have to enabled the option in Healthquest, under Setup > Program Setup > Client Card and check off Use Netcare - Citrix Only.

Once you have the Citrix Receiver installed, please take a moment to watch the quick training video that will walk you through the differences between the previous version of Netcare and the Citrix version.

2013-03-23 - Easter Hours
Please note that Microquest will be closed on Friday, March 29, 2013 (Good Friday), and observing reduced hours of 8:00 AM - 5:00 PM MST on Monday, April 1, 2013 (Easter Monday). Normal hours of 7:30 AM - 6:00 PM will resume on Tuesday, April 2, 2013.

2013-03-12 - Alberta Health Payment Date Change
Alberta Health Care payments will not be issued on Friday, March 29, 2013 due to the Good Friday statutory holiday. Claims processed from March 15 - March 21, 2013 will instead be paid Monday, April 1, 2013. For more information, please see the letter from Alberta Health.

2013-01-28 - Healthquest Webinar
On this coming Friday, February 1, Microquest will be hosting a webinar covering the basic use of Healthquest. Topics covered will include:

  • Lookup and search functions
  • Entering new patients, out of province patients, and referral doctors
  • Booking appointments and basic use of the scheduler
If you have staff that have recently started and might need some additional training, please sign up. Even if you're a Healthquest pro, you'll probably learn something new!

To sign up, please e-mail webinars@microquest.ca with your name, e-mail and the name of your clinic or company. Check back regularly for future webinars!

2012-12-18 - Holiday Hours
Microquest technical support will have reduced hours during the holiday season.

  • December 24, 2012: 9:00am to 1:00pm
  • December 25, 2012: Closed
  • December 26, 2012: Closed
  • December 27, 2012: 9:00am to 5:00pm
  • December 28, 2012: 9:00am to 5:00pm
  • December 31, 2012: 9:00am to 1:00pm
  • January 1, 2013: Closed
Regular hours will resume January 2, 2013. We apologize for any inconvenience.

2012-12-11 - Holiday Claim Schedule
Alberta Health has published their holiday claim payment schedule. You can read a copy of the bulletin.

Please note that claims assessed between December 7-13, 2012 will be paid as usual on December 21, 2012. Any claims assessed between December 14-27, 2012 will be paid on January 4, 2013.

You will still be able to submit claims to Microquest as usual during this time period.

2012-11-07 - November 12 Reduced Hours
Due to the Remembrance Day holiday on Sunday November 11, 2012, the Microquest office will be observing reduced hours on Monday November 12, 2012. Technical support will be available from 8:00 AM - 5:00 PM MST. Thank you for your understanding.

2012-10-10 - Healthquest Appointments Android
Microquest is proud to announce the release of the Healthquest Appointments app, now for Android. The app is free to download from the Google Play store and will bring all of your Healthquest appointments with you, wherever you go.

Download now for your Android device.

2012-07-18 - July 6 to July 11 Claim Payments Delayed
The recent Shaw IT outage has caused a one-week delay for payment of claims submitted for the week of July 6–11, 2012.

Those payments will be distributed on July 27, 2012 instead of July 20, 2012.

You can view more information here and here.

2011-12-22 - Microquest Holiday Hours
Microquest has modified hours during the holiday season. The office will be open during the following times:

  • December 23 - 7:30 AM - 1:00 PM
  • December 26 - Closed
  • December 27 - Closed
  • December 28 - 8:00 AM - 5:00 PM
  • December 29 - 8:00 AM - 5:00 PM
  • December 30 - 8:00 AM - 1:00 PM
  • January 2, 2012 - Closed
Regular office hours (7:30 AM - 6:00 PM) will resume January 3, 2012.

2011-12-06 - 2011 Christmas Claims Schedule
Alberta Health and Wellness has posted the 2011 Christmas Claims Schedule.

Claims assessed between December 9 and 15, 2011 will be paid as usual on Friday, December 23, 2011. There will be no payment on Friday, December 30, 2011.

Payment will resume Friday, January 6, 2012, encompassing all claims assessed between December 16-29, 2011.

As always, claims can be submitted to Microquest 24/7 during this period.

2011-10-04 - AB CodeSpot available for Android devices
Microquest's AB CodeSpot, the one app you need for ICD9 and Alberta Health and Wellness billing codes, is now available for Android-powered devices. You can view more information at our Android AB CodeSpot web page.

Download now from the Android Market.

2011-08-17 - Healthquest Appointments for iPhone
Healthquest Appointments is a state of the art Appointment Scheduler exclusively for Healthquest users. This application allows all medical practitioners using Healthquest to access their appointment schedule on-the-go on their iPhone/iPod touch devices. With the use of this application users are able to become more informed about their upcoming appointments.

Your Healthquest appointments. With you wherever you go.

Download now from the iTunes store.

2011-07-27 - Microquest Newsletter
Keen eyes may have noticed a new Newsletter sign up box at the top of our website. If you enter your e-mail address you will be signed up to our new Microquest newsletter!

The newsletter will be sent out on an "as needed" basis and will keep readers up-to-date with the latest happenings at Microquest. It will include information on the latest Healthquest releases, new products, and maybe even a giveaway or two!

Microquest respects your privacy and will never share your e-mail address with anyone.

To sign up, simply enter your e-mail address in the box above and click the Go button.

2011-06-24 - Canada Post Strike
Due to the postal strike it may be difficult for some Microquest clients to send in their payments. Please note that Microquest will also accept credit card payments. Simply call 780-438-3762 ext. 4 during business hours. Cheques can also be dropped off during business hours to our Edmonton office, at 4408 94 Street.

2011-06-01 - Get AB CodeSpot for the iPhone!
AB CodeSpot is a great tool to search the schedule of medical benefits in Alberta.

  • Quickly search service codes or descriptions.
  • Find diagnostic codes and descriptions.
If you do not know a code, then “Shake It” , a random code is displayed. It’s a unique way to learn about other service or diagnostic codes. You can find AB CodeSpot in the Apple Store.

2011-04-06 - Microquest Inc on Global News
Microquest and some of it's employees were recently featured in a news broadcast from Global Edmonton about mobile application development. Have a look at the clip which starts at approximately 36 minutes in. Click here.

2011-03-29 - Some of our employees were recently interviewed at a course at Nait for iPhone/iPad development.
Some of our employees were recently interviewed at a course at Nait for iPhone/iPad development. Read the article here!

2011-03-29 - Microquest Inc. received ISO 13485:2003 certification on February 2, 2011.
We are pleased to announce that on February 2, 2011 Microquest Inc. received ISO 13485:2003 certification.

2011-02-11 - Microquest Server Downtime
Microquest is updating our servers over the weekend of February 5-6. During this time the website may be down and Alberta Health Care submissions may be unavailable. Submissions can be done as usual on Monday, February 7. Thank you for your understanding in this matter.

2010-12-17 - AHW Holiday Payment Schedule
The Alberta Health and Wellness holiday payment schedule has been posted. You can view a copy here.

Payment will be issued as per usual on Friday, December 24. There will be no payment issued on Friday, December 31. Payments will resume Friday, January 7, 2011 and will include claims assessed during December 17 to 30, 2010.

You may continue to submit claims to Microquest as usual during this time.

2010-12-17 - Holiday Hours
Microquest will have the following hours during the holiday season:

  • December 24: 8:00 AM - 12:00 PM
  • December 27: Closed
  • December 28: Closed
  • December 29: 8:00 AM - 5:00 PM
  • December 30: 8:00 AM - 5:00 PM
  • December 31: 8:00 AM - 12:00 PM
  • January 3, 2011: Closed
Standard hours (7:30 AM - 6:00 PM) will resume January 4, 2011.

2010-09-16 - AACM Annual Conference
Microquest is proud to be attending the Alberta Association of Clinic Managers annual conference from September 22-24, 2010 in Red Deer. Keep an eye out for our representatives and feel free to come by and have a chat!

2010-03-31 - New Alberta Health Price List
Microquest has the new April 1, 2010 price list available to all Healthquest customers. Please contact Microquest technical support at 1-866-438-3762 if you have any questions about updating your price list.

For a list of changes to the Schedule of Medical Benefits, please refer to the April 2010 Billing Corner.

2010-03-31 - Easter Holiday Hours
Microquest will be closed Good Friday, April 2, 2010. Technical Support will be available Easter Monday, April 5, 2010, from 8:00 AM to 5:00 PM MDT. Normal hours will resume Tuesday April 6, 2010.

2009-10-19 - Microquest Sponsors the 2009 Alberta Chiropractic Convention
Microquest is proud to be one or the Platinum sponsors of the 2009 Alberta Chiropractic Convention held at the Rimrock Resort Hotel in Banff, Alberta November 7th & 8th. Stop by our booth for a new product announcement!

2009-10-06 - Thanksgiving Hours
Please note that the Microquest offices will be closed for the Thanksgiving holiday, Monday October 12, 2009. Normal office hours will resume Tuesday October 13, 2009. Alberta Health reconciliations will be available Tuesday at 12:00 P.M.

2009-04-06 - Good Friday Closure
Microquest will be closed Good Friday, April 10, 2009. Normal hours will resume Monday, April 13, 2009.

2009-04-01 - Healthquest 3.2.32
Microquest has released Healthquest version 3.2.32 with support for the Alberta Health Price List. With this version, the new "CMGP" modifier for GPs is calculated and applied correctly. Please ensure your Healthquest is properly updated. For any questions, please call Microquest Technical Support at (780) 438-3762.

2009-04-01 - Alberta Health Price List
Alberta Health and Wellness has released a new Schedule of Medical Benefits, effective April 1, 2009. The March 2009 Billing Corner explains all of the changes.

2008-12-24 - Holiday Hours
Microquest's holiday hours are as follows:

  • December 24 - 7:30 AM - 1:00 PM
  • December 25-26 - Closed
  • December 29-30 - 9:00 AM - 5:00 PM
  • December 31 - 9:00 AM - 1:00 PM
  • January 1 - Closed
  • January 2 - Normal hours resume (7:30 AM - 6:00 PM)

2008-12-08 - Alberta Health Holiday Payment Schedule
Alberta Health and Wellness has published their holiday claim payment schedule. You can read a copy of the bulletin.

Please note that claims assessed between December 5-11, 2008 will be paid as usual on December 19, 2008. Any claims assessed between December 12-23, 2008 will be paid on January 2, 2009.

You will still be able to submit claims to Microquest as usual during this time period.

2008-10-20 - Chiropractors 2008 Convention
Microquest is proud to be a Gold Sponsor for the Alberta College and Association of Chiropractors 2008 Convention. It is being held at the Rimrock Hotel in Banff Alberta on October 25-26, 2008. Stop by the Microquest display at booth #7 for some freebies and Healthquest information! Microquest representatives will be on-site to answer any questions you may have and provide you with a demo of Healthquest.

2007-12-17 - GST Reduction to 5%
Effective January 1, 2008, Canada’s GST rate will be reduced to 5%. Healthquest version 3.2.19 is fully compatible with this rate change. To ensure that your Healthquest software is up to date, simply click on the Help menu and select Update Healthquest, or call technical support at (780) 438-3762 or (403) 444-0266.

2007-10-25 - Healthquest VCUR Acceptance
Microquest is proud to announce that our Healthquest software has conformed to the requirements set out in the POSP VCUR standard and is listed on the October 25, 2007 VCUR Product List.

As always, Microquest is dedicated to providing outstanding service and support to all of our clients. Our acceptance to the VCUR Product List will ensure that all of our POSP-funded physicians will continue to receive their funding uninterrupted.

Healthquest version 3.2 is now fully compliant with the Pharmaceutical Information Network (PIN) and Alberta Netcare Portal 2006.

2007-05-01 - Healthquest Passes VCUR 2.1
Healthquest Version 3.2 has passed the VCUR 2.1 certification and is available for all POSP funded physicians.

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Microquest’s support is open Monday-Friday, from 7:30AM-6:00PM. With your Healthquest purchase, you get unlimited access to our highly trained technical support team!